Free international shipping
Members ship free; non-members ship free over $120.
Home / Customer Care
Customer Care / FAQ
Find answers to common questions or get in touch with our care team.
Orders
How can I check the status of my order?+
Use the tracking link sent by email, or visit the order tracking page with your order number.
Do you ship internationally?+
Yes. Delivery windows and duties are shown before checkout whenever available.
Can I include a personal message?+
Gift messages can be added to eligible gift sets and subscription orders.
How should I store loose-leaf tea?+
Keep it sealed, dry, away from heat, sunlight, and strong odors.
Secure checkout
Encrypted payment and protected order flow.
Sustainable packaging
Low-impact materials with quiet presentation.
U.S. storefront support
International operations backed by Nexaura Labs LLC.